Data Recovery Tips...

Turn your computer off and unplug it.
Turn your computer off as soon as you have determined there is a problem. Don’t restart it until it has been inspected by an expert.

Do not use data recovery software until you have consulted with an expert.
Generally speaking, data recovery software designed for consumer use should only be used for extremely simple cases. When using this type of software on severe problems it may aggravate the situation.

Do not reinstall software. Not even the Operating System.
When you reinstall a program, or simply save something to your hard drive it could write over information you are attempting to recover.

Do not try to open your hard drive.
The hard drive should only be accessed in a controlled environment and at that, using techniques approved by the manufacturer.

If you already opened the hard drive.
Please replace the cover very carefully, don’t touch the discs, and let us know that it has been opened prior to our receiving it. Be aware that opening the hard drive will increase the recovery cost.

Water damaged hard drives
If your drive has suffered water damage, please do not dry it. Enclose the drive along with a damp sponge in a sealed plastic bag to prevent it from drying out. Recovery is more likely if our engineers receive the drive before it has dried.